![]() ![]() I would have expected them to at least offer me to come back in and try to resolve my issue. Thank you, from Dr Nadia Raitchev, Practice principal, The Cherrytree Dental Care.Į this” I was VERY shocked at this email, considering I have been visiting this practice for around 2 years and have had fillings, cleaning treatment and full top and bottom braces. It is an absolute pleasure to treat you all. And huge thank-you to all our amazing loyal patients who continuously grace us with their trust and loyalty. We are clearly not the practice for you and wholeheartedly wish you the very best with your future treatments elsewhere. No one is perfect and we value the relationships we form we are always there for you! It is not acceptable and will not be tolerated to have two grown men come back into the surgery long after their appointment has ended and use threatening behaviour to our manager. And if we do sometimes get it wrong we will always aim to put it right. It is not right to do this especially as a private practice that relies on word of mouth for our reputation. It always makes us as a team sad when we receive such a one sided review as this, left out of spite more than any other reason. ![]() If you need more time we would notriush you as we value this knowledge and the benefits you will reap long term as a result. We often spend much linger than the appointment that is booked as we taylor the session for you. This may sometimes include accurate demonstrations of how to use your electric toothbrush so you get the most out of it, how to accurately clean the plaque from your teeth and gums to keep them healthy. We treat our patients the way we would treat our family. When we do work in your moth we want it to last we want to be sure you will be able to take care of it and continue to enjoy it. ![]() And we know what we are doing we have spent a minimum of seven years in just training for this one specialty. ![]() We do understand this is not always clear why and we do our best to explain the rational behind our conservative and caring approach. Often, we are laughed at when we suggest unorthodox ideas for your health such as starting from the basics and making sure our patients are able to maintain their oral health before more complex work starts. ![]()
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